FAQ

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Windows 10 - Change your Computer & Active Directory Password
This document outlines basic instructions on how to change your Computer/Active Directory password. Should you have any issues resetting your pa...
Wed, Oct 7, 2020 12:25 PM
Office 365 - Add Shared Mailbox (Outlook for iOS)
Press inbox icon on the top left.     Add Mailbox.         Add Shared Mailbox     Type in email address of Shar...
Thu, Jan 19, 2023 2:26 PM
Sync Outlook Calendar - Iphone
1. Open the Settings app 2. Open mail 3. Open accounts 4. Open Exchange (may have to add Exchange account if not already there) 5. To...
Tue, Feb 18, 2025 2:53 PM
Sync Outlook Calendar - Android
1. Open the Outlook app 2. Tap account icon in to left Note: Be sure to select the right account icon if you have multiple accounts set up in y...
Tue, Feb 18, 2025 2:53 PM
Meeting Owl - How to use Meeting Owl with Teams
Who is that handsome bird sitting in your office!?🦉🦉🦉 If you have one of these birds running wild in your office, congrats! You have the meeti...
Mon, Jul 28, 2025 7:40 PM
Remote Print from Protecticloud Portal using Remote Desktop
Click on Remote Desktop icon. Select Local Resources > Local Select Printers from drop down list. After selecting Printers, click...
Wed, Jul 2, 2025 12:17 PM
Yealink - Setting Up A Conference Call
1. Initiate call with 1 of the callers. 2. Select Hold and initiate call with 2nd caller using New Call. Step 3. Select Conf...
Wed, Sep 3, 2025 9:48 AM
Stop Using PST Files: Here’s Why (and What to Do Instead)
Introduction Picture this: You’re cleaning up your overflowing inbox and think, “I’ll just dump these emails into a PST file. Problem solved!” Not s...
Wed, Jan 7, 2026 3:44 PM
Are You Using a PST File? Here’s How to Check (and What to Do Next)
Introduction Think you might be using a PST file to store your emails? You’re not alone—many people don’t even realize they’ve got one lurking on th...
Wed, Jan 7, 2026 3:46 PM
Why You Shouldn’t Sync All Emails to Your OST File (Including Shared Mailboxes) — And Why 12 Months or Less Is Best
Introduction If you’re using Outlook with Exchange Online, you’ve probably seen the option to “Download all emails to your computer”. It sounds con...
Wed, Jan 7, 2026 3:53 PM