The are ongoing issues with Adobe Acrobat, and Adobe Reader, which can cause it to not respond, or not open at all.
The below explains the work around, on how to get it to work temporarily.
Please note - depending on how many times you use Adobe Files, you may have to do this multiple times a day to resume normal operation with adobe.
The Problem
- Opening a PDF file does not Launch the Acrobat Application
- Opening the PDF Application does not result in the application running
- Printing to PDF using the Acrobat PDF printer does not work or function
- Converting Files using the Acrobat PDF converter doesn't work
The Work Around until Adobe fixes the problem
- Right click on your Task Bar, and Launch Task Manage.
- In Task manager - Select Details.
- In Details - Located any instance with "Acrobat.exe" and select "End Task".
- You will receive a prompt asking you to confirm that you want to end the Acrobat.exe Process - Select End Process.
- Repeat until you no longer see any instanced of Acrobat.Exe in Task manager.
- Once Complete - Attempt to open your PDF file again you're attempting to access.
What to do if issue persists.
If the issue persists - we will need to temprarily change your default PDF viewer application, while we work with Adobe support on resolving the problem.
Note that most PDF applications we can provide temporary access to, while we work on issues with Adobe, will NOT allow you to edit, modify, or anotate PDFs.
It will only serve is a PDF viewer while we work on a solution to the issue.
If editing PDF files are critical to your day to day responsibilities, please let us know so we can explore additional options for you.
Thanks.